Values & Beliefs
What our Commitment to Excellence really means.
First and foremost, we build our buses as if our own children were riding on them. And often they are. So every Thomas employee takes his or her job seriously. We all believe we have a responsibility to the safety of school children. And that gives us a powerful sense of purpose, every single day.
Even small details can make a big difference. From start to finish, we are focused on delivering a superior customer experience. That means paying attention to the smallest detail in order to help improve safety and reliability. It means training customers to service their own buses. And it means being ready to offer support whenever and wherever it’s needed.
Every mile matters. We are customer-focused and approach design, manufacturing and service with an understanding of the daily challenges our customers face. We help find the best solutions when budgets are tight. We provide durability and efficiency, which are vital to long-term ownership. We want to make maintenance as easy and cost-effective as possible. And most important, we want drivers and passengers to be safe on each and every mile of their route. All of this matters to us at Thomas. Those are Thomas Built values.
Clean drive, clean built and better for everyone.
At Thomas Built, our commitment to environmental responsibility means more than creating Clean Drive Technologies. It means establishing sustainable manufacturing practices.
Thomas Built Buses manufactures vehicles in an environmentally responsible manner and views sustainable manufacturing as a crucial aspect of its corporate vision to be a good community partner, corporate citizen and steward of our cherished natural resources. Thomas was the first school bus manufacturer to achieve Zero-Waste-to-Landfill operations, an effort that demonstrates the company’s commitment to sustainability and environmental responsibility.
With our Zero-Waste-to-Landfill operations, solar panels and a growing list of Clean Drive Technologies, Thomas Built has a commitment to sustainability you can see in our people, our products and our processes.
With buses that are green from the ground up as well as inside and out, we have made Thomas Built Buses the leading sustainable school bus manufacturer. And that’s just one more reason to put your children on a Thomas Built bus.
About Thomas Built Bus (TBB)
Thomas Built Buses is a subsidiary of Daimler Trucks North America LLC, a Daimler company and the largest heavy-duty truck manufacturer in North America. That gives Thomas Built the backing and resources to continually research innovative solutions and respond to the needs of our customers. The resulting full line of driver-friendly school, activity, commercial, and childcare buses is manufactured and produced in High Point, North Carolina, and sold through independently owned dealerships throughout North America. All of our dealers, along with the entire Thomas Built team, place a high priority on maintaining a spirit of customer care.
The quality, safety and comfort of every Thomas Built bus are evidence of our commitment to customers, drivers and passengers. Moreover, continuous improvement has been a cornerstone of our culture for decades. Innovative construction methods and technology have made Thomas Built one of North America’s leading bus manufacturers. And that’s why one in three school buses on the road today is a Thomas Built bus.